Senior Concierge Blog

The purpose of this blog is to explain the Senior Concierge profession and to provide on-going assistance to senior concierge professionals with tips and tools for their business, and information from the field about the day and the life of a senior concierge. Enjoy! Rachel Laws Senior Concierge
Showing posts with label Senior Concierge Business. Show all posts
Showing posts with label Senior Concierge Business. Show all posts

Wednesday, January 14, 2015

Disclaimer and Promise


I have had over 200 clients since I started the Senior Concierge business in 2008.   I  have many Senior Concierge clients and real life experiences to share with you to illustrate information that I want to convey to you.  However, I try to follow HIPAA rules even though I'm not bound by them legally.  I value my clients privacy so I attempt to keep their privacy in these blogs posts. As a Senior Concierge, you should follow the HIPAA rules as well as you can.  

However, what I find interesting about my clients is that I see the same needs and issues coming up across most households.  Most clients have incontinence issues, medication management issues, and memory loss problems.  This happens across the spectrum of clients.

So, if you're reading one of my blogs and you think it's about you and your family this may be the case but I also see these issues in other homes too. I should have a decent blog topic when I find issues that effect my entire client population.  I will not write about a clients specific situation.  I promise.

Tuesday, January 6, 2015

Role Confusion in the Senior Industry

I was browsing the internet tonight to consider topics for blogs this week.  I was shocked at how confused our clients and their family member must be about who does what in the senior industry for seniors.  It's totally confusing and inconsistent across the country. The senior industry is continually evolving with new technologies, professions, and specialties but this is getting ridiculous because it's chaos out there.

If you Google "Senior Concierge" you might find someone advertising personal care and ambulation.  If you Google "Geriatric Care Management" you might find an advertisement for home care. If you Google "Home Care" you might find them offering bill paying services.  This is the "Wild West".


I was speaking with a friend today that has a Care Manager.  The Care Manager did not want to help with a roof issue and making sure a qualified repair person would come to take care of this at my friends home.   So, it really depends on the private care manager or the organization they work for if they tackle non-medical related tasks. This can add to the confusion of who does what and it causes confusion in the marketplace.

I was happy to do the research to find the appropriate person to help my friend.  

Everyday, I come across issues or confusion about who should take care important tasks.  There is a real difference in rates these roles charge too.  

I have seen Senior Concierge professionals advertise massage, cooking, and fiduciary services.  These are not senior concierge tasks.  They are separate roles.  It makes me nervous that senior concierge professionals are doing different tasks.  This additionally confuses our clients and their families about the role of the senior concierge.  

If you want to know the difference between a Geriatric Care Manager,  a Senior Concierge professional and a Home Care worker, read my previous blogs.

It's important that when we speak with new clients and their family member that we help them to understand this difference and the inconsistencies of each role (at this time)...I'm hopeful there will be clarity at some point.

Sunday, December 21, 2014

Senior Concierge or Errand Business?

I read an article about a young woman in Denver that has started an elder concierge service.  While I applaud her for her business I'm concerned about the business model.  Anyone from her firm could be sent out to assist your parent.  That concerns me.  Senior Concierge professionals should be working alone with a family. 

Many people call me about my training program and the senior concierge profession.  They ask me if they can scale the business. What they want to know is if they can grow the business by adding a bunch of staff and taking a cut on their employees billable hours. 

Here is what I tell people.  The Senior Concierge business is a boutique business.  We are small intentionally and typically we are working alone.  As an example, if you're on the East Coast and your mother is on the West and she has needs for a Senior Concierge, are you going to want different people entering your mother's home? You probably want one individual that is there in your place that you can trust to handle things in the way that you would expect. 

Caregiving agencies work well because there are 7 areas that they are focusing on in their client's homes, the seven daily living activities.  Any trained professional can do those 7 activities.  A client can have multiple people to do those tasks because that's what they are there to focus on-just those 7 areas.  

Senior Concierge professionals on the other hand, may have any number of things that are thrown our way.  We are not simply errand people..while errands may be on the list of things to do it's not all we're doing.  If all you're doing for people are errands then call your business an errand business.  The Senior Concierge has many possible jobs and responsibilities that go beyond errands.

Look at my other blogs to find out all that we do or check out my website www.livewellsenior.com  to learn more about what we do.  


Start a New Career in 2015

Why not consider a career helping seniors?  

Senior Concierge

Over lunch 7 years ago I told my sister-in-law that I wanted to help seniors and their families but I didn't want to be a traditional caregiver.  I knew that I did not have the training you must have to be a Geriatric Care Manager but I knew there was this thing in the middle that friends and family were handling for their loved ones.  My sister-in-law Angela says..you call yourself a Senior Concierge.  

It's been a wonderful 7 years and I have learned so much.  It is so great to see so many people taking up this profession.  I have been training people all over the country to start their own small businesses as senior concierge professionals. It's a growing profession and much needed.

The senior concierge industry is growing and I'm happy to say that I started something really great for seniors and for their families. We take on the hard things where someone must roll up their sleeves and get to work.  





Monday, April 23, 2012

2 Million senior industry workers and nowhere near large enough to meet the need.

http://www.thenation.com/article/167354/can-caring-across-generations-change-world

"As of 2010, every eight seconds another American turned 65. The “age wave” is upon us—except it’s not a wave; it’s a tsunami. Just as more families are economically stretched, the number of Americans in long-term care is projected to mushroom, from 13 million in 2000 to 27 million in 2050. More of us want to stay in our homes, where care also happens to be cheaper. (The National Association for Home Care & Hospice reports that one day in a nursing home is four times as expensive as twelve hours of homecare.) But the current homecare workforce—at approximately 2 million workers—is nowhere near large enough to meet the need."

Seniors are shifting to Managed Care at Home

http://www.nytimes.com/2012/02/24/nyregion/managed-care-keeps-the-frail-out-of-nursing-homes.html?_r=2

The above article is interesting because I'm finding my clients are more interested in aging at home.  I think it's a new trend that's catching on for seniors and their family members.


Monday, July 18, 2011

The Senior Concierge service can assist primary caregivers too...

AARP Finds Toll On Family Caregivers Is 'Huge'

A son holding his elderly mother's hand.
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July 18, 2011
new study by the AARP estimates that for the more than 40 million Americans caring for an elderly or disabled loved one, the value of their work is $450 billion a year.
That's a good deal for society. But for the family members doing the work, the study finds they need a lot more help.
Take Cymando Henley, 36, whose mother was diagnosed with multiple sclerosis when he was starting college. She now must use a wheelchair, and Henley has been taking care of her for nearly two decades.
Henley does have help. Montgomery County, Maryland, where they live, and the MS Society pay for a combined 35 hours of home health aides each week — though that's threatened by budget cuts.
But every day, Henley must help his mom in and out of bed and onto the toilet. He even rolls her over in the middle of the night if she becomes uncomfortable. Care like this from a professional can cost tens of thousands of dollars a year. But Henley does it for free, and it's on top of his full-time job. The AARP study finds that family members spend an average 20 hours a week providing care. Henley refuses to count, but his mom, Vicki, keeps tab.
"Cymando's care for me was about 40 hours a week," she says.
'The Burden On Families Is Huge'
Modern medicine now allows people to manage chronic conditions for decades. But the AARP study finds that increasingly complicated procedures are routinely expected of family caregivers.

Tips For Caregivers

The typical caregiver already has a full-time job, and helping an elderly or disabled loved one can feel like a second.
In an effort to help caregivers find a balance, the AARPand the National Family Caregivers Associationprovide a lot of tips and resources, and the MetLife Mature Market Institute offers a list of financial considerations.
Here are just a few tips:
  1. Think twice about leaving your job, cautions the MetLife Mature Market Institute. Though it's tough to juggle a job and caregiving, those who cut back work can jeopardize their own retirement.
  2. Look for an employer with family friendly policies,suggests AARP, such as flextime, telecommuting or backup in-home care in an emergency.
  3. Reward yourself with respite breaks often, advises the National Family Caregivers Association.
Henley recalls a time when his mom was being discharged from the hospital. She had a catheter in, and the nurse said someone would call him and tell him how to take it out over the phone.
"And I said, 'Oh, no you will not.' 'Cause I'm like, really? This is my mother," he says.
Lynn Feinberg, who co-authored the AARP study, says modern family caregiving is incredibly stressful.
"The burden on families is huge," Feinberg says. "While families are stepping up to the plate and make this contribution to society, the cost to their own health and financial security is huge."
The study finds that those who cut back work lose hundreds of thousands of dollars in income over a lifetime. Feinberg says caregivers are also more prone to depression, physical ailments and social isolation.
"They will burn out, they will get sick, and there will be no other option but to place someone in a nursing home, which is what nobody wants," Feinberg says.
They will burn out, they will get sick, and there will be no other option but to place someone in a nursing home, which is what nobody wants.
New Solutions
And if the burden for caregivers seems big now, according to Suzanne Mintz of the National Family Caregivers Association, it's only going to get worse as the baby-boom generation enters old age.
"Boomers have fewer kids than their parents did, and they're working, and they don't necessarily live around the corner anymore," Mintz says.
On top of this, there's a shortage of paid home health aides. Last week, the Obama administration joined labor groups calling for the creation of 2 million more jobs in home health care, plus a new visa for immigrants willing to enter the field.
Mintz has grappled with the problem in caring for her husband, who has multiple sclerosis. Earlier this year, she had trouble finding someone to change his catheter twice a week while she was at work. So she says she resorted to something a little crazy.
"With Steven's permission, I actually put a note on the neighborhood Listserv," she says.
Sure enough, a man who works from home said he'd be willing to try it. He's been doing it ever since — for free.
Mintz says we need to expand our definition of "family." Next year, she plans to launch a recruitment drive to match those in need with volunteers.
"It might be, 'I can drive her to PT for the next five Thursdays,' or 'I can bring meals for the next six months,' " Mintz says.
In other words, create a community of caregivers — an old idea for a new age.

Many are changing to serve the aging population

When I read this article I reflected on what we're doing as senior concierge professionals.  This is a new industry and has been created out of the growing need of our aging population.

Cities, businesses adapt to serve aging population

DEMOGRAPHICS

July 10, 2011|By Lauran Neergaard, Associated Press

New York
 --
U.S. cities are beginning to grapple with a fact of life: People are getting old, fast, and they're doing it in communities designed for the sprightly.
To envision how this silver tsunami will challenge a youth-oriented society, just consider that seniors soon will outnumber schoolchildren in hip, fast-paced New York City.
It will take some creative steps to make New York and other cities age-friendly enough to help the coming crush of older adults stay active and independent in their own homes.
"It's about changing the way we think about the way we're growing old in our community," said New York Deputy Mayor Linda Gibbs. With initiatives such as using otherwise idle school buses to take seniors grocery shopping, the World Health Organization recognizes New York as a leader in this movement.





But it's not alone.
Atlanta is creating what it calls "lifelong communities." Philadelphia is testing whether living in a truly walkable community really makes older adults healthier. In Portland, Ore., there's a push to fit senior concerns such as accessible housing into the city's new planning and zoning policies.
Such work is getting a late start considering how long demographers have warned that the population is about to get a lot grayer.
"It's shocking how far behind we are, especially when you think about this fact - that if you make something age-friendly, that means it is going to be friendly for people of all ages, not just older adults," said Margaret Neal of Portland State University's Institute on Aging.
The size of the aging boom is staggering. Every day for the next few decades, thousands of Baby Boomers will turn 65. That's in addition to people in their 90s, whose numbers have grown by almost one-third in the past decade, with no signs of slowing.
By 2050, 1 in 5 Americans will be seniors. Worldwide, almost 2 billion people will be 60 or older, 400 million of them older than 80
.