Senior Concierge Blog

The purpose of this blog is to explain the Senior Concierge profession and to provide on-going assistance to senior concierge professionals with tips and tools for their business, and information from the field about the day and the life of a senior concierge. Enjoy! Rachel Laws Senior Concierge
Showing posts with label Senior Care/Industry. Show all posts
Showing posts with label Senior Care/Industry. Show all posts

Tuesday, January 6, 2015

Role Confusion in the Senior Industry

I was browsing the internet tonight to consider topics for blogs this week.  I was shocked at how confused our clients and their family member must be about who does what in the senior industry for seniors.  It's totally confusing and inconsistent across the country. The senior industry is continually evolving with new technologies, professions, and specialties but this is getting ridiculous because it's chaos out there.

If you Google "Senior Concierge" you might find someone advertising personal care and ambulation.  If you Google "Geriatric Care Management" you might find an advertisement for home care. If you Google "Home Care" you might find them offering bill paying services.  This is the "Wild West".


I was speaking with a friend today that has a Care Manager.  The Care Manager did not want to help with a roof issue and making sure a qualified repair person would come to take care of this at my friends home.   So, it really depends on the private care manager or the organization they work for if they tackle non-medical related tasks. This can add to the confusion of who does what and it causes confusion in the marketplace.

I was happy to do the research to find the appropriate person to help my friend.  

Everyday, I come across issues or confusion about who should take care important tasks.  There is a real difference in rates these roles charge too.  

I have seen Senior Concierge professionals advertise massage, cooking, and fiduciary services.  These are not senior concierge tasks.  They are separate roles.  It makes me nervous that senior concierge professionals are doing different tasks.  This additionally confuses our clients and their families about the role of the senior concierge.  

If you want to know the difference between a Geriatric Care Manager,  a Senior Concierge professional and a Home Care worker, read my previous blogs.

It's important that when we speak with new clients and their family member that we help them to understand this difference and the inconsistencies of each role (at this time)...I'm hopeful there will be clarity at some point.

Wednesday, December 31, 2014

Geriatric Care Managers and Moving Decisions

If your clients are considering moving to an assisted living facility, make sure they talk with a Geriatric Care Manager (GCM) for advice about this decision. The Senior Concierge should not be the one helping with this decision.  We are not qualified to make assessments of our clients healthcare needs, financial situations and we don't have the skills to recommend an appropriate facility. Leave this decision to the professionals that have studied gerontology and understand the different levels of ability of the clients. 

As a Senior Concierge. you can help to convey your clients desires for themselves and what they like and don't like.  This is helpful for the person that is determining the appropriate placement.  Many of your clients will trust your opinion about housing options but it's really better if you leave it to the GCM's. Make sure that you convey to your clients the importance of confirming their choice of living situations. I always learn so much from the GCM's knowledge about care needs and appropriate placement. 

I would also steer clear of franchised agencies that find a place for your family member to live by sending you a long list of facilities and selling your name to places where you might move.   You really need someone to meet with the senior client to understand their specific needs and to find an appropriate match.  

Contact the National Association of Professional Geriatric Care Managers http://www.caremanager.org/ to find a Care Manager in your area.  

Once the care manager determines placement, the Senior Concierge can get busy helping your client think through the moving plans. There is so much to consider for a move, that's another blog that will be coming soon.


Is Home Care Subsidized?

When I speak with new clients and their family members the question often comes to cost, how do we pay for all of these services?  Are there any subsidies? 

There is this misconception that you can get your home care, geriatric care management or senior concierge help subsidized by the government.  I wish this were true.  Subsidies are not available (now).  There may be some low-income care management/social work availability but typically these programs are under funded and impacted.

Here's a number to let soak in.  It costs $10,000 per month for 24 hour home care. It now costs more if you have to have someone get up with you in the night.  That means a second caregiver will need to come help while the first caregiver gets 5 hours of uninterrupted sleep. The cost for care can be even higher with rates as high as  $13-$15,000 per month for one person.

There are individuals that have purchased long term care insurance but it does not normally cover the full cost of home care. It does pay a portion once you apply and are approved which can be a long and difficult process.  I have helped many of my clients through this process.

If you're low-income and you have a real need for care there is something called In Home Support Services (IHSS).  You only qualify for this if you qualify for Medicade or Medi-Cal as we call it in California. Even if you qualify for this service it's very difficult to receive these benefits unless you really need it.  One IHSS worker said that she would only approve someone that would end up in the hospital without help. So, if you're hoping for someone to take mom to the store and the library for an afternoon that's not their focus.

You know how you always hear how important it is to save your money?  Well, this is the reason you're saving and put money into IRA's and other types of savings programs.  It can be difficult to get older people to realize that this is the time in your life to start using those funds that you have worked all your life to put away.  These are very interesting conversations that you and the family members of your clients need to discuss when these kinds of bills start coming through the mail.

Happy Saving...and Happy New Year!

Monday, August 20, 2012

Imagemakers-The Golden Years

I saw three short films on Imagemakers.  Here is a listing of them.  They were so beautiful, they made me cry and they're thought provoking too.

Please look at the website for each film to see where you might be able to view them.

http://www.kqed.org/arts/programs/imagemakers/episode.jsp?epid=261182

Monday, April 23, 2012

Seniors are shifting to Managed Care at Home

http://www.nytimes.com/2012/02/24/nyregion/managed-care-keeps-the-frail-out-of-nursing-homes.html?_r=2

The above article is interesting because I'm finding my clients are more interested in aging at home.  I think it's a new trend that's catching on for seniors and their family members.


Monday, February 6, 2012

I'm ordering this book

I have always thought that seniors have the best information for me about how to live my life.  Luckily, someone else did the research and narrowed it all down to one book with tips to live a good life.
http://www.chicagotribune.com/health/ct-x-0201-expert-pillemer-20120201,0,7463015.story
Our clients have great stories and in their stories their are important messages about what's important about life.  I hope that as a senior concierge you're working with this demographic because you find being around them enriching


Best place to retire is at home

Keeping seniors in their homes a long as possible is so good for them.  Especially if it's safe, and close to family and services.
http://finance.yahoo.com/news/real-best-places-retire-2012-184912471.html

Elder Abuse-One Stop Shop for all this information

http://www.centeronelderabuse.org/resources.asp

2012 Aging Conference

http://www.asaging.org/aia12%20

Monday, July 18, 2011

Interesting Federal Law giving people the right to age at home...

At 88, A Chance To Be Independent Again

July 18, 2011
As Rosa Hendrix puts it, she got "stuck" in a nursing home for six years. So when the 88-year-old woman was finally able to move out, she looked around her new one-bedroom apartment and had some stark things to say about what makes a home.
"A home means to me where you are not in prison. Where you don't have to have somebody to tell you what you can do, when you can do it and how you can do it," she says.

More From This Series

Hendrix was featured in an NPR News investigation in December 2010 that examined a federal law, which now gives people like Hendrix a civil right to receive long-term health care in their own home, instead of in a nursing home or state institution. But too often, the series found, that new civil right remains an empty promise for America's disabled and elderly.
Hendrix lived in a nursing home in Atlanta located directly across the street from Martin Luther King's gravesite. She spent her days in her wheelchair in the lobby, looking through the plate glass window and watching the tourists.
Now she lives across the street from Turner Field, where the Atlanta Braves play baseball, in a brick apartment house that's been converted from an old school building. Her new one-bedroom apartment is spacious with high ceilings. "It's beautiful," she said when she moved in late last month. "It makes you feel so much better and know that you are somebody."
Uncertainty Of Leaving A Nursing Home
An NPR analysis of unpublished federal data showed that those who live in a nursing home — and how disabled they are — vary from state to state. In Illinois, for example, 20 percent of people in nursing homes can walk by themselves, but only 5 percent can in Hawaii and South Carolina. Who lives in a nursing home, the NPR investigation found, is often determined more by state policies and whether there are adequate programs to offer alternatives to nursing homes than by the level of a person's disability.
Hendrix has minor disabilities and was long able to live on her own. But how she landed in a nursing home — and stayed there — turns out to be an all too typical story.
Six years ago after she fell and hurt her leg, she went to a nursing home for what was supposed to be a temporary stay for therapy. But the therapy took longer than first expected. Her Social Security check, which paid the rent on her subsidized apartment, was diverted to pay for the nursing home room. As a result, she lost her apartment and then had no home to go back to, nor family to help her.
Getting out of a nursing home was not easy. She grew dependent upon the services at the home, such as someone to cook for her and aides to help push her wheelchair.
Atlanta attorney Sue Jamieson filed the original Olmstead suit that went to the Supreme Court.
John Poole/NPR
Atlanta attorney Sue Jamieson filed the original Olmstead suit that went to the Supreme Court.
But Hendrix wanted to get back into an apartment of her own. Sue Jamieson, an attorney at Atlanta Legal Aid Society, and Toni Pastore, a paralegal there, helped Hendrix sue the state of Georgia to demand her own apartment. They based their suit on the Americans with Disabilities Act, a 21-year-old law that bars discrimination on the basis of a person's disability.
For Hendrix, Jamieson argued that it'd be cheaper for the state of Georgia if the elderly woman lived in her own house. Instead of the expensive, round-the-clock help available in a nursing home, Hendrix only needed a few hours a day of help from an aide who could help her get out of bed, get dressed and help with housekeeping chores.
The state agreed in principle. But finding such a place was difficult because there is an acute shortage of subsidized, wheelchair-accessible apartments in Georgia, and across the country.
Finding Independence
It took Cheryl Laurendeau, an advocate who works to help people move out of nursing homes, to make it happen. Laurendeau, who also has a disability and uses a wheelchair, became Hendrix's peer supporter and helped her find a subsidized apartment in Atlanta.
But it wasn't quick. The first apartment they went to see was up a steep hill and had a long staircase at the entrance. They couldn't even get in. Often, something that's listed as wheelchair accessible simply isn't. "People seem to think that 2 or 3 inches of a step is accessibility," says Laurendeau. "But it's not for a wheelchair."
Once Hendrix found the apartment she wanted, a federal and state Medicaid program provided more support. Funding through the Money Follows the Person program paid for basic things that can create a costly barrier for people who want to move out of a nursing home. For Hendrix, it paid for furniture — a new bed, chairs and kitchen table — pots, pans, dishes and a few groceries.
Hendrix is learning to become independent again. But it is not automatic. On the day she moved into her apartment, Hendrix let others figure out how to arrange the furniture.
She now receives help from an aide who comes for two hours in the morning to help her get out of bed and bathe and then helps prepare breakfast. The aide returns for two hours in the evening. Dinners are provided by Meals on Wheels, a nonprofit organization that delivers meals to those in need.
For the first time in years, Hendrix says, she's optimistic about her future. "I'll feel fine now," she said as she moved in. "It's gonna get better."

Friday, May 6, 2011

A great TED Talk

I found this TED talk about technology and trends for seniors, fascinating!
I think it illustrates how important it is to be in the senior industry RIGHT NOW!  Take a look TED TALK