I think it's very helpful to set-up one of these on-line care sites for your clients and their families. Google Groups works too and it's free. I have created sites when a client is very ill and many people are involved in the care. This really helps to keep everyone on the same page.
I use Google Groups to help my clients families stay in touch about issues, scheduling, problems solving, etc. This way everyone is on the same page (hopefully) and you can help where it's relevant for you to get involved.
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